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Shopping Guide

 

Welcome to Livovestae (hereinafter referred to as "we" or "us"). We are an online-only store dedicated to providing high-quality outdoor furniture, including bistro sets, hanging chairs, folding chairs, dining chairs, and outdoor chairs. To ensure you have a smooth and secure shopping experience, we have prepared this guide in compliance with Australian regulations and online commerce standards.

Pre-purchase Preparation & Selection

Before placing an order, we recommend the following steps to ensure the furniture meets your needs:

  • Measure Your Space: For bistro sets and dining chairs, please measure your patio or balcony area to ensure there is enough room for movement.

  • Material Suitability: Consider the environment where the chairs will be placed. Our outdoor furniture is designed for durability, but selecting the right material for your local weather conditions is essential.

  • Check Specifications: Review the dimensions and weight capacity of hanging chairs and folding chairs listed on the product pages to ensure they are suitable for your intended use.

  • Style Matching: Browse our collection to find chairs that complement your existing outdoor décor.

Shopping Cart & Order Confirmation

Once you have selected your desired items:

  • Add to Cart: Select the quantity and add the items to your shopping cart.

  • Review Your Selection: Before proceeding, check your cart to ensure the quantities and product types are correct.

  • Provide Accurate Information: Enter your delivery address and contact details carefully. As we operate exclusively online, accurate information is vital for successful delivery.

  • Final Review: Confirm all details in the order summary before moving to the payment stage.

Payment Methods & Security

We provide a secure environment for all transactions.

  • Accepted Payment Methods: We currently accept credit card payments, including Visa, MasterCard, and other major credit cards.

  • Secure Processing: All payment information is encrypted to ensure your financial data remains protected during the transaction.

  • Payment Completion: Once the payment is authorized, you will receive an order confirmation email.

Shipping & Delivery

  • Delivery Process: After your order is confirmed, we will process and arrange for the delivery of your furniture directly to your specified address.

  • Tracking: You will receive information to track the status of your shipment once it has been dispatched.

  • Online Service: Please note that all sales are conducted through our online store; we do not offer physical pickup locations.

Privacy & Data Protection

  • Information Collection: We collect only the information necessary to process your orders and provide customer support, in accordance with the Privacy Act 1988.

  • Data Usage: Your personal data is used solely for order fulfillment and improving our services. We do not sell or rent your information to others.

  • Security Measures: We implement robust technical measures to protect your data from unauthorized access or disclosure.

Returns & Support

  • Inspection: Upon receiving your outdoor furniture, please inspect the items immediately.

  • Support: If you encounter any issues with your order or have questions regarding the assembly of your chairs, please reach out to our support team.

Contact Us

If you have any questions or require assistance with your purchase, please contact us using the details below:

Address: 9120 WAYNE ST, CROSSROADS, TX 76227, US
Phone: +1 (831) 251-2351
Email: customer@livovestae.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)