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Return, Exchange and Refund Policy

 

Welcome to Livovestae (hereinafter referred to as "we" or "us"). We are committed to providing high-quality outdoor furniture sets and outdoor chairs. To ensure you have a satisfactory shopping experience, we have established the following Return and Refund Policy. Please read the following carefully.

Return and Exchange Validity Period
We offer a 45-day return and exchange window. You have the right to request a return or exchange within 45 days from the date you receive (sign for) the goods. Requests made after this period may not be accepted.

Conditions for Returns and Exchanges
We accept return or exchange requests under the following circumstances:

  • Appearance Issues: The product has visible scratches, dents, or breakage upon arrival.

  • Quality Issues: The product has functional defects or structural failures affecting use.

  • Sensory Issues: The product has a strong chemical odor or severe color discrepancies compared to the website display.

  • Wrong Item Sent: The product received does not match the model or specifications of your order.

  • No Reason (Change of Mind): You simply changed your mind or decided the product is no longer needed.

Return Process

  • Contact Us: Please email customer@livovestae.com or call +1 (831) 251-2351 to submit a return request. You must provide your order number, proof of payment, reason for the return, and relevant videos or photos showing the condition of the item.

  • Review: Our customer service team will process your application immediately. If approved, we will inform you via your contact method and provide the designated return address.

  • Ship Back: You need to send the product back to our designated return address. Please ensure the item is securely packaged.

  • Inspection & Refund: Upon receipt, we will immediately inspect the product to verify it matches the reported condition. If the inspection is passed, we will arrange your refund immediately. For more information about refunds, please refer to our "Refund Process".

Exchange Process

  • Contact Us: Please email customer@livovestae.com or call +1 (831) 251-2351 to submit an exchange request. Provide your order number, proof of payment, reason for exchange, and relevant videos or photos.

  • Review: Our customer service team will process your application immediately. If approved, we will inform you and provide the designated return address.

  • Ship Back: You need to send the original product back to our designated return address.

  • Inspection & Dispatch: Upon receipt, we will immediately inspect the product. If the inspection is passed, we will arrange the new shipment within 1-3 business days. The estimated delivery time for the new item is 7-15 business days. For more details on shipping, please refer to our Shipping Policy.

Refund Process

  • Method: Refunds will be returned to the original bank card (Visa, MasterCard) account used for the purchase.

  • Processing Time: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive in your account within 1-5 business days. If you have not received it after this time, please contact us.

Fee Rules

  • Our Responsibility: For returns or exchanges caused by product appearance issues, quality issues, odors/severe color differences, or wrong items sent, the shipping costs will be borne by us.

  • Customer Responsibility: For "No Reason" (Change of Mind) returns or exchanges, the shipping costs for returning the item will be borne by you.

Return Label
For your convenience, a return label is included inside every package we ship. You may use this label to facilitate your return process.

Disclaimer
While we strive to ensure the quality of every product, we are not responsible for damages or defects resulting from:

  • Improper assembly or use not in accordance with the user manual.

  • Unauthorized modifications, repairs, or alterations to the product.

  • Normal wear and tear resulting from daily use.

  • Damage caused by external factors such as extreme weather conditions or accidents after the product has been delivered.

Product Condition Requirements for "No Reason" Returns
If you apply for a return under the "No Reason" (Change of Mind) condition, the product must be in its original condition, unused, unwashed, and without damage. All original packaging, accessories, manuals, and tags must be intact. If the returned item is found to be used or damaged by the customer, we reserve the right to refuse the full refund.

Order Cancellation
You may cancel your order free of charge before the product has been shipped. If the product has already been shipped, the order cannot be canceled immediately; you will need to follow the Return Process after receiving the goods. Please contact us as soon as possible if you wish to cancel.

Contact Us
If you have any questions or need assistance, please contact us using the information below:

Address: 9120 WAYNE ST, CROSSROADS, TX 76227, US
Phone: +1 (831) 251-2351
Email: customer@livovestae.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)