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Privacy Policy

 

Welcome to Livovestae (hereinafter referred to as "we" or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our online store and purchase our products, including outdoor furniture sets, patio bistro sets, hanging chairs, outdoor folding chairs, patio dining chairs, and patio chairs.

1. Scope of Application

This policy applies to all users who access our website and utilize our services to purchase items. It governs the collection and processing of personal data solely within the context of our online retail operations. By accessing our website, you acknowledge and agree to the practices described in this policy.

2. Information Collection Technologies and Cookies

We use various technologies to collect information to improve our services.

  • Cookies: We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website.

  • Log Files: Our servers automatically record certain information when you visit our website, such as your IP address, browser type, referring/exit pages, and operating system.

  • Web Beacons: We may use electronic images known as web beacons to monitor user activity on our website for analytical purposes.

3. Information Use and Sharing

We use the information we collect to facilitate your transactions and improve our services.

  • Service Provision: We share necessary data with trusted service providers to fulfill orders, such as payment processors for secure transactions and logistics partners for shipping outdoor furniture to your address.

  • Communication: We use your contact details to send order confirmations, shipping updates, and respond to your inquiries.

  • No Unrelated Sharing: We do not sell, rent, or trade your personal information to outside parties for their marketing purposes. Information is only shared to the extent necessary to provide our services.

4. Data Storage and Cookies

We securely store your data to ensure service continuity.

  • Cookie Consent: Upon your first visit, you have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

  • Storage Security: We implement appropriate technical measures to protect your data stored on our servers against unauthorized access, alteration, or destruction.

5. User Rights

You have specific rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal data we hold about you and request corrections if it is inaccurate.

  • Deletion: You may request that we delete your personal data, subject to certain legal retention requirements (such as tax records).

  • Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

6. Legal Basis for Data Processing

In compliance with applicable laws, including references to the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:

Performance of Contract
Processing is necessary to fulfill the contract of sale when you place an order. This includes processing payments, arranging shipping for items like patio bistro sets or hanging chairs, and providing customer support.

Explicit Consent
We process your data based on your explicit consent for specific purposes, such as subscribing to our newsletters or receiving updates about our new collections.

Compliance with Legal Obligations
We process personal data to comply with our legal obligations, such as maintaining records for tax, accounting, and regulatory purposes.

Legitimate Interests
We process data based on our legitimate interests to improve user experience, maintain website security, and prevent fraud.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including the fulfillment of your orders and compliance with legal accounting obligations. Once the data is no longer needed, it is securely deleted or anonymized.

8. Data Security

We utilize industry-standard security measures, including Secure Socket Layer (SSL) technology, to encrypt sensitive information during transmission. We restrict access to your personal information to employees and service providers who need to know that information to provide products or services to you.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page. We encourage you to review this policy periodically.

10. Contact Information

If you have questions or concerns regarding this policy, please contact us using the details below:

Address: 9120 WAYNE ST, CROSSROADS, TX 76227, US
Phone: +1 (831) 251-2351
Email: customer@livovestae.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)